Inclusions and exclusions

What is included and excluded when we provide a quotation for a service.

Last Updated 30th November 2021

Air freight Service quotation

DOOR TO DOOR

Included in our quote:

Delivery of packing materials (ground floor only) between the hours of 0800 hrs and 1800 *selected countries only – FAQ's
Collection from origin address (ground floor only) between the hours of 0800 hrs and 1800 *selected countries only – FAQ's.
Local handling
Air freight to destination
Terminal handling and security
Customs clearance

Please note transit times for this service is up to approximately 10-14 weeks from date of despatch

Excluded from our quote:

Insurance VAT (Value Added Tax) (only if applicable)
Government charges, quarantine inspections or customs inspections, duties & taxes charged at destination
Any storage charges
Deliveries and collection above the ground floor - please contact us for a quote on this additional service (subject to availability)
Packing or unpacking - please contact us for a quote on this additional service (subject to availability)

We would like to draw your attention to our T&Cs clauses 3,4 9,10 and 11, regarding limited liability and our responsibilities.

Click here for prohibited and restricted items.

Please note fragile items (unless professionally packed) are excluded from our contractual liability and insurance policies.

Australia – Quarantine inspection fee and any required fumigation fees
New Zealand – Quarantine inspection fee and any required fumigation fees
South African Wharfage Tax - Cargo Dues Fee

This quote is valid for 28-days and the work must be carried out or completed within 3 months

DOOR TO AIRPORT

Included in our quote:

Delivery of packing materials (ground floor only) between the hours of 0800 hrs and 1800 *selected countries only – FAQ's
Collection from origin address (ground floor only) between the hours of 0800 hrs and 1800 *selected countries only – FAQ's.
Air freight to destination only (the airport of arrival maybe some distance from your final destination, please check with a member of our Client Service Team before sending)

Note; Transit times for this service is up to approximately 7 - 10 days from date of despatch

This quote is valid for 28-days and the work must be carried out or completed within 3 months

Excluded from our quote:

Insurance VAT (Value Added Tax)
Airline handling, terminal fees (payable at destination)
Government charges, inspections, duties & taxes
Storage charges
Customs clearance
Delivery to destination
Packing or unpacking

We would like to draw your attention to our T&Cs clauses 3,4 9,10 and 11, regarding limited liability and our responsibilities.

Click here for prohibited and restricted items.

Please note fragile items (unless professionally packed) are excluded from our contractual liability and insurance policies.

Australia – Quarantine inspection fee and any required fumigation fees
New Zealand – Quarantine inspection fee and any required fumigation fees
South African Wharfage Tax - Cargo Dues Fee

This quote is valid for 28-days and the work must be carried out or completed within 3 months

Courier Service quotation

DOOR TO DOOR

Included in our quote:

Delivery of packing materials (ground floor only) between the hours of 0800 hrs and 1800 *selected countries only – FAQ's
Collection from origin address (ground floor only) between the hours of 0800 hrs and 1800 *selected countries only – FAQ's.
Air or road transport to destination
Customs clearance
Delivery to destination – ground floor/kerbside only

Excluded from our quote:

Insurance VAT (Value Added Tax)
Government charges, inspections, duties & taxes charged at destination
Storage charges
Deliveries and collection above the ground floor - please contact us for a quote on this additional service (subject to availability)
Packing or unpacking - please contact us for a quote on this additional service (subject to availability)

We would like to draw your attention to our T&Cs clauses 3,4 9,10 and 11, regarding limited liability and our responsibilities.

Click here for prohibited and restricted items.

Please note fragile items (unless professionally packed) are excluded from our contractual liability and insurance policies.

Australia – Quarantine inspection fee and any required fumigation fees
New Zealand – Quarantine inspection fee and any required fumigation fees
South African Wharfage Tax - Cargo Dues Fee

This quote is valid for 28-days and the work must be carried out or completed within 3 months

Sea Freight Service quotation

DOOR TO DOOR

Included in our quote:

Delivery of packing materials (ground floor only) between the hours of 0800 hrs and 1800 *selected countries only – FAQ's
Collection from origin address (ground floor only) between the hours of 0800 hrs and 1800 *selected countries only – FAQ's.
Local handling
Sea freight to destination
Terminal handling and security
Customs clearance

Please note transit times for this service is up to approximately 21 days from date of despatch

Excluded from our quote:

Insurance VAT (Value Added Tax) (only if applicable)
Government charges, quarantine inspections or customs inspections, duties & taxes charged at destination
Any storage charges
Deliveries and collection above the ground floor - please contact us for a quote on this additional service (subject to availability)
Packing or unpacking - please contact us for a quote on this additional service (subject to availability)
We would like to draw your attention to our T&Cs clauses 3,4 9,10 and 11, regarding limited liability and our responsibilities.

Click here for prohibited and restricted items.

Please note fragile items (unless professionally packed) are excluded from our contractual liability and insurance policies.

Australia – Quarantine inspection fee and any required fumigation fees
New Zealand – Quarantine inspection fee and any required fumigation fees
South African Wharfage Tax - Cargo Dues Fee

This quote is valid for 28-days and the work must be carried out or completed within 3 months

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